Questions to ask a reference

Hi All,

Can anyone give me a hint as to the sorts of questions that I should be asking a reference from a clinic.
I want to make sure that I get all of the information that I need.
Thanks in advance for all your help.
Caryn

Here are some questions I had when I was searching around:

• How was the doctor's bedside manner/character while taking care of you? Was the doctor patient/rushed/answered all questions?
  
• Did you have appointment times and did you wait long to see the doctor?
  
• How are the sanitary conditions of the exam room? Bathrooms?
  
• Overall, what state was the hospital in? Modern? Clean?
  
• Was the waiting room very crowded every day?
  
• Were the staff professional and courteous?
  
• How many attempts did you try and were you successful?
  
• Who performed the shots, a nurse, staff member or doctor?
  
• Was it the same doctor who performed egg retrieval and embryo transfer? How many doctors did you deal with?
  
• During the process, were they forthcoming with information about your case or did you have to e-mail/call often? Was communication smooth?
  
• How was payment to the clinic/hospital, did that go smoothly or did you have any hidden or upped charges?
  
• How is the area around the hospital?
  
• Can you recommend a hotel/B&B near the hospital (if they answer they stayed with family, they are probably of Indian origin, and their perspective may be different)?
  
• Overall, how was your overall experience with them. Any negatives?

I'm sure I can think of more